Questions about products and orders
How can I search for a particular product in the store?
To search for a product, please use the search module at the top of the site. Enter the information you are looking for, and if it is found on the site, you will be shown a list of compatible results.
I'm a legal entity. Can I buy?
Yes, Ferae Naturae (www.feraenaturae.com) honors the orders of legal entities. In order to receive the tax invoice with the company data, please enter the data that will be requested upon registration or during the order process.
How do I proceed if I want the delivery to be made to a different address than the one specified in my client account?
In this situation, during the order process, you will have the option to enter the information corresponding to the desired delivery address.
Client account management
I forgot my account password. How do I proceed?
If you do not remember your account password, please use the Recover Forgot Password option, available on the Account Access page.
How do I change my account data?
To change the customer account data, please log in to your account and then access the Update Account option, available in the My Account section.
Do I have to have an account to buy?
To shop on this site, you need to create a user account. It can also be created after you add the desired products to your Shopping Cart.
Can I change an order issued?
If you would like to change an order, please contact us using the contact form on the site. Please specify the order ID, which you can find in the Order History section.
Can I find information about previous orders?
You can check the history of orders placed on the site by going to the Order History section.
General questions
I want to buy a product that is out of stock. How do I proceed?
For more information on product availability, please contact us using the contact form on the site.
I want to get more information that is not found on the site. How do I proceed?
In this case, please contact us using the contact form.