Privacy policy  www.feraenaturae.com

Last updated : 03.02.2020

The company SC FERAE NATURAE SRL respects your concerns regarding the protection of confidentiality and personal data in accordance with the legislation in the field.

This document describes how FERAE NATURAE uses the information collected about you when you use the feraenaturae.com website or interact with us. The document allows you to know the origin and the use of the browsing information collected through cookies and to exercise your rights and options in accordance with the applicable law regarding the protection of personal data.

In accordance with the requirements of the General Data Protection Regulation (GDPR - General Data Protection Regulation (EU) 2016/679 for the processing of personal data and regarding the free movement of such data, www.feraenaturae.com has the obligation to administer safely and only for the specified purposes, the personal data you provide to us.

The site www.feraenaturae.com is operated by the company SC FERAE NATURAE SRL, registered in the Trade Register with the number J8 / 2546 / 31.07.2019.

www.feraenaturae.com is an Operator of the personal data you (the data subject) transmit to us.

Changing the privacy
policy The privacy policy can be modified. In this case, we will inform you by changing the date at the top of the present document and, in some cases, we will issue additional notifications. We invite you to view the personal data document and cookies when you interact with us to stay informed about our personal data protection practices and the methods you can use to control how your data is used. your personal.

Collected Information
We collect personal information when it occurs:

  • registering an account in the online store and managing it
  • placing an order in the online store
  • subscription to the newsletter, whose content is provided electronically
  • contacting us by phone, e-mail, online shop page or social networks
  • taking part in a lottery, competition, promotion or opinion poll
  • in addition to the stated information (eg name, first name, delivery address, e-mail address, telephone number, etc.) there is also information collected automatically by our systems (for example, navigation data, including links and cookies, or data to create a marketing profile for you and to give you a personalized experience in interacting with our online store)

The provision of your personal information is voluntary. However, in the absence of providing the requested information, in whole or in part, we may not be able to provide you with certain products, services or information.

Access and transfer of personal data
In general, your personal data is kept throughout the relationship with us and for three years after the end of our relationship, when they are archived to fulfill our legal obligations, or are anonymised for studies and statistics.
However, we retain certain data after your account is deleted, when such retention is permitted by law or when necessary to handle disputes and claims.
In certain cases, according to legal requirements, we may keep certain personal data about you, even if you delete your account or if there is a problem with that account, for example, if there is a negative balance or an unsolicited request or dispute. In this case, the data necessary for the resolution of the problem or the dispute are kept during the dispute within the limits of the rules regarding the statute of limitations. Other data may be kept for studies and statistics after they have been anonymised.
Personal data is transmitted to service providers while accessing the feraenaturae.com web page. The information is transmitted according to the provisions of the GDPR, only for the fulfillment of the service tasks.
The personal data are processed, when there is an agreement from the client and is valid until the agreement is canceled and a period of time after cancellation, in accordance with the law.
At the same time, the storage of personal data is possible for certain statistics, research and improvement of services.
In the case of purchasing a product in the online store, personal data can be transferred, depending on the customer's choice, to the courier services.
Navigation data is used to provide customers with better quality of services, for statistical analysis of data and personalization of the online store according to customer preferences, as well as the administration of the online store.
When the customer is subscribed to the newsletter at the client's e-mail address, commercial information about new promotions and products available in the online store will be sent.
In the case of submitting a request according to the law, we will provide personal data to the authorized state bodies, in particular to the organizational units of the Prosecutor's Office, the Police, the President of the Office for the Protection of Personal Data, the President of the Competition and Consumer Protection Office or the President of the Communications Office.
Data transfers outside the European Union may occur due to organizational circumstances or the location of some of our providers (delivery companies, web hosting companies, payment or security service providers).

Your
rights The right to withdraw your consent

  • The client has the right to withdraw any consent given to SC FERAE NATURAE SRL
  • Withdrawal of the consent does not have negative consequences for the client, but may prevent the continued use of the services or their functioning

Right to opposition

  • At any time, the client has the right to oppose the processing of his personal data, including those of his profile, if SC FERAE NATURAE SRL uses personal data in direct marketing
  • If the client's objection proves to be justified and SC FERAE NATURAE SRL will not have a different legal basis to process personal data, the client's data will be erased immediately

Right to delete data ("right to forget")

  • the client has the right to request the deletion of all or all personal data.
  • the client has the right to request the deletion of personal data, in the following cases:
    a. personal data are no longer necessary for the purposes for which they were collected or processed
    b. personal
    c. the client opposes the use of his data for marketing purposes
    d. personal data are processed illegally
    e. personal data must be deleted in order to comply with the legal obligation provided by the law of the European Union or the law of a Member State
  • SC FERAE NATURAE SRL following certain requests for deletion of personal data or withdrawal of consent, may retain certain personal data, only when processing is necessary for establishing, affirming or defending claims, as well as for fulfilling legal obligations. . The data are retained for the purpose of resolving complaints and claims related to the use of our online store.

The right to restrict data processing

  • The client has the right to request the restriction of the processing of his personal data. Submitting an application, pending its examination, prevents the use of certain functions or services, the use of which involves processing the data covered by the application.
  • The client has the right to request a restriction on the use of personal data in the following cases:
    a. It disputes the accuracy of the personal data, SC FERAE NATURAE SRL limits their use, for a period that allows them to verify the accuracy of the data
    b. When the data processing is illegal and the data subject opposes the deletion of the data, requesting the restriction of their use
    c. no personal data is needed for the purpose of processing, but the data subject requests them to support or defend a right

The right of access to data

  • The client has the right to obtain from SC FERAE NATURAE SRL a confirmation, whether or not he processes his personal data, if so, the client having the right:
    a. To obtain access to his personal data
    b. To have information on the purpose of the processing , the categories of personal data processed, the planned storage period and the right to lodge a complaint with a supervisory authority
    c. to request a copy of the personal data

The right to rectify data

  • the client has the right to ask the administrator to rectify incorrect personal data. In view of the purposes of the processing, the client has the right to request the completion of incomplete personal data, including by sending an additional statement

The right to data transfer

  • The client has the right to receive his personal data that he provided to SC FERAE NATURAE SRL and then to send it to another personal data operator of his choice.

When a situation similar to the aforementioned rights arises, SC FERAE NATURAE SRL is obliged to comply with the request and to resolve it without delay.

The client can send complaints, requests and requests regarding the processing of personal data and the exercise of his rights.

The client has the right to file a complaint with the President of the Office for the Protection of Personal Data for the purpose of infringement of his rights or other rights granted through the GDPR.